FAQ
Frequently asked questions
Straight answers on Packs and Breaks, fees, PSA Vault Transfer, payouts and fairness.
Packs and Breaks
What is a Pack on GalaxyGrails.io?
A Pack on GalaxyGrails.io is a card pull at a set price whose odds you see before you buy, and it never runs out. Every purchase draws from the same full set of cards, so the odds are the same for every buyer, and you can browse the cards a Pack can draw before buying. Each purchase is one pull, the reveal is instant, and the card is a real PSA-graded Pokémon card from the vault. Packs sell in the Global room, and in a streamer's show room while that show is live.
What is a Break on GalaxyGrails.io?
A Break on GalaxyGrails.io is a shared pool of real PSA-graded Pokémon cards, with one card per pull. The pool is limited and shared by the room, so a card someone pulls leaves the Break, and the exact card count is on each Break's page. Pulls open one at a time in purchase order and are revealed live on stage. A Break ends when its remaining value drops below a set share of its starting value, and some Breaks also run a countdown that each purchase resets; when a Break ends, unopened purchases are refunded to your wallet.
How are Packs and Breaks different?
On GalaxyGrails.io a Pack never runs out: every purchase draws from the same full set, with odds shown before you buy that do not change while it is selling. A Break is a limited set of cards shared by the room: pulled cards leave the Break, the remaining pulls change as lower-value cards are revealed, and the Break ends when its cards run out or their value gets low. Pack cards reveal instantly, while Break cards reveal when the Break opens your pull. Buyer Protection applies late in a Break and never to Packs.
What kinds of Breaks are there?
GalaxyGrails.io runs two Break formats. A standard Break, the default, opens pulls one at a time in purchase order. A Head-to-Head has two seats and two cards, both revealed together once the second pull sells; if its countdown runs out first, the first buyer's purchase is canceled and refunded. Sellout Breaks and Coin Flips are retired: no new ones are created, and any still live finish as sold.
What is Buyer Protection?
Buyer Protection is a GalaxyGrails.io rule for the end of a standard Break. Once the Break's remaining value crosses a high threshold late in the run, a short window opens in which only buyers who already bought a minimum number of pulls in that Break can keep buying. Eligible purchases can extend the window, a cooldown applies between purchases, and it engages at most once per Break. It does not apply to Head-to-Heads or to Packs.
What are Channels and shows?
Channels on GalaxyGrails.io are live Packs and Breaks run with partnered streamers and creators, each with its own page on GalaxyGrails.io. A show is an event the streamer schedules in advance, and it plays on the show page. In a show the streamer opens each Break pull for the room, Packs sell in the show room and reveal instantly, and cards, funds, Buyback, Buyer Protection and fairness work the same as in the Global room. Hosts cannot buy Packs or Breaks in their own show.
Are the cards real?
Every card on GalaxyGrails.io is a real PSA-graded Pokémon card, not a digital placeholder. The cards are held in a climate-controlled vault run by PSA and insured by PSA against loss, damage or destruction under its Vault Terms.
How do points work?
GalaxyGrails.io gives you points when you open Packs and Breaks, and points can pay for later purchases; at checkout they apply before your wallet balance. The full rules are on the points page of the docs.
Buyback
Can I sell a card back?
Every card you pull from a Pack or Break on GalaxyGrails.io comes with a buyback offer for a limited window, shown in the app. Rates are tiered, so higher-value cards get a higher percentage, and the exact rate and dollar amount are shown before you confirm. The price shown at the pull is locked until the offer ends, and once you accept, the sale is final and the proceeds are credited right away.
What happens when the buyback window closes?
When a buyback offer on GalaxyGrails.io ends, the card can no longer be sold back, and you still own it. You can keep it in the vault or move it to your own PSA Vault account.
Paying and fees
How do I pay for a Pack or Break?
GalaxyGrails.io has no separate add-funds step. When you buy, a signup discount applies first, then points if enabled, then your wallet balance, and a saved card pays any remainder. Paying from your balance has no fee.
What does it cost to pay by card?
GalaxyGrails.io charges a card processing fee of 2.9% plus $0.30 when a saved card pays part of a purchase, shown before you pay. Card charges are at least $1.00, and anything over the gap stays in your wallet. If a purchase fails after the charge, for example because a Break ended first, the money stays in your wallet and the processing fee is not refunded.
Is there a service fee on Packs and Breaks?
GalaxyGrails.io can add a flat service fee to a paid Pack or Break. When it applies, it shows as its own "Service fee" line before you pay, and if it changes between the payment screen and your payment, you are asked to review the new total before anything is charged.
Where do I see every charge?
GalaxyGrails.io shows each charge as its own line before you confirm, including the price, any service fee, any processing fee and the total. The Terms of Service list the fees in full.
Storage and PSA Vault Transfer
Where are my cards kept?
Cards on GalaxyGrails.io are held in a climate-controlled vault run by PSA, under GalaxyGrails.io's custodial account, and you are the beneficial owner of the cards allocated to you. A card leaves your account when you sell it back through the Buyback Program or move it to your own PSA Vault account.
What is a PSA Vault Transfer?
A PSA Vault Transfer moves cards from GalaxyGrails.io's custodial account at PSA to your own PSA Vault account, vault to vault, so the cards never leave PSA's facility and nothing ships. One transfer can carry 1 to 50 cards, and they go to the PSA Vault email on your account; PSA creates an account at that address if you do not have one.
What does a PSA Vault Transfer need and cost?
Every PSA Vault Transfer on GalaxyGrails.io needs identity verification and a two-factor code emailed to you, and you accept PSA's and Collectors' terms. There is a per-card transfer fee, shown before you confirm and paid from your wallet with no processing fee on the transfer itself, and no storage or insurance fee. You have 24 hours to pay; a new account's transfer is reviewed before it runs, and a rejected transfer refunds the fee to your wallet.
Withdrawals
What can I withdraw?
GalaxyGrails.io lets you withdraw earned funds: buyback proceeds, First Pack Covered payments, confirmed referral and channel commissions, and balance corrections. Unspent card deposits are not withdrawable, but you can ask support to refund them to the original card, subject to the processor's time limits.
How do withdrawals work?
A withdrawal on GalaxyGrails.io goes to your linked Stripe account and needs a verified identity and an emailed two-factor code every time. Per-request minimums and maximums and rolling daily and weekly limits apply, and the current limits are in the app. Each withdrawal from an account under 30 days old is reviewed first, and you can cancel it while it is held.
Is there a hold on new deposits?
New card deposits on GalaxyGrails.io have a 3-day security hold. Held funds can still buy Packs and Breaks but do not count toward withdrawals, and buyback proceeds are never held.
Your account
Who can use GalaxyGrails.io?
GalaxyGrails.io is for people 18 and older located in the United States, which you confirm with a checkbox at your first purchase. If identity verification shows you are under 18, the account is closed to purchases, withdrawals, vault transfers and chat.
When do I need to verify my identity?
GalaxyGrails.io asks for identity verification through Stripe Identity before every withdrawal and every PSA Vault Transfer, not to sign up or to buy Packs or Breaks. It checks a government photo ID against a live selfie, and a verification lasts about three years. GalaxyGrails.io keeps only the result, not copies of your ID or selfie.
How do I reach support?
You can reach GalaxyGrails.io support from the contact page, for account questions and for accessibility barriers alike.
Fairness
Are GalaxyGrails.io pulls fair?
GalaxyGrails.io records a fingerprint of every Pack's odds and every Break's card list on a public blockchain before anyone buys, and Chainlink VRF draws a fresh random number for each pull when it opens, so nobody, including GalaxyGrails.io, can predict or change a result, and every pull can be checked.
Still stuck? Contact support or read about GalaxyGrails.io.